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MASTERCARD BENEFIT INQUIRIES

Within the U.S.: 1-800-Mastercard (1-800-627-8372) | Outside the U.S.: Mastercard Global Service Phone Numbers

You don’t have to worry when you use your Mastercard credit card because it’s covered by Zero Liability Protection, whether you pay in a store, over the phone or online. As a Mastercard cardholder, you're not responsible in the event that someone makes unauthorized purchases with your card.

Get emergency assistance virtually anytime, anywhere and in any language. Mastercard Global Service helps you with reporting a lost or stolen card, obtaining an emergency card replacement or cash advance, finding an ATM and answering questions on your account.

Mastercard ID Theft Protection comes with your Mastercard at no additional cost. To activate your alerts benefit, visit mastercardus.idprotectiononline.com and enter your card number to start the registration process.**

The benefit:

  • Monitors your credit file for changes that could indicate fraud, such as new credit inquiries, an address change, or a new account opened in your name.
  • Sends alert notifications whenever suspicious activity is detected so that you can take immediate action to minimize potential damage. The tool monitors suspicious activity related to the personal information you choose to track such as your name, address, email address, social security number, date of birth, debit/credit card numbers, or other sensitive data.
  • Provides ID Theft Resolution, with white-glove service, assigning a resolution specialist to you when you require assistance resolving issues related to identity theft.

Availability of insurance benefits on your card may vary by card issuer. Please refer to your issuing financial institution for complete insurance benefit coverage terms, conditions and exclusions.

*Conditions and exceptions apply. Learn more about Zero Liability.

**Certain terms, conditions, and exclusions apply. Cardholders need to register for this service. This service is provided by Generali Global Assistance, Inc. Please see your guide to benefits for details or call 1-800-MASTERCARD.