Open Banking Resolve

Clarity, consistency and transparency for all parties

Building customer trust and confidence in Open Banking

Open Banking Resolve is a centralised enquiry and dispute resolution service. It introduces common standards, rules and processes agreed upon by community stakeholders to enable service providers to quickly, easily and cost-effectively address customer enquiries and disputes.

It leverages Mastercard’s extensive expertise to support domestic and cross-border dispute resolution. In the event that parties cannot reach an agreement between themselves, Mastercard offers independent arbitration support.

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Communication portal

A secure, web-based portal and digital audit trail provide clarity, consistency and transparency for all parties.

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Defined rules framework

Follows common standards, rules and processes agreed upon by community stakeholders to build trust and confidence in the Open Banking ecosystem.

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Integrates with existing systems

Can augment existing customer management or complaint systems or serve as an end-to-end dispute management solution.

Help shape the service

We’re currently inviting financial institutions and third-party providers to help shape the dispute rules framework. Learn how you can participate.

Learn more about Mastercard Open Banking SolutionsTM

Open Banking Connect

A single, universal connection to financial institutions’ Open Banking functionality, providing third parties with scale, resilience and speed to market.

Open Banking Protect

Real-time verification of third-party registration status combined with fraud monitoring and alerts to reduce exposure to liability and fraud.

Consulting Services

Professional advice and hands-on support to help financial institutions define and execute a strategy to thrive in the Open Banking ecosystem.