Q: A merchant required me to make a minimum purchase when I used my MasterCard card
A: A merchant is not permitted to require a MasterCard cardholder to pay a minimum amount in connection with a MasterCard card transaction.
If you believe that a merchant inappropriately has requested a minimum charge or you would like to report an inappropriate charge you may report this by clicking the following URL and completing a brief online form
Report a merchant violation
Q: A merchant wanted to charge a surcharge or fee to use my MasterCard card.
A: A merchant is not permitted to require a MasterCard cardholder to pay a surcharge, any part of a merchant discount, or any contemporaneous finance charge in connection with a MasterCard card transaction. However, a merchant may provide a discount to its customers for cash payments provided that it is clearly posted.
In certain instances a merchant may charge a convenience fee. If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, you may click the following URL and completing a brief online form
Report a merchant violation
Q: I paid a higher amount at the pump because I used my MasterCard card
A: A merchant may provide a discount to its customers, provided that the discount is posted.
If you believe that a charge of your MasterCard card is questionable or you would like to report a questionable charge, you may report it by clicking the following URL and completing a brief online form
Report a merchant violation
Q: A merchant required me to provide identification to use my MasterCard card
A: There are certain situations when you use your MasterCard card where a merchant may require some personal information: for example for the shipping purposes, . Additionally, if the MasterCard card is unsigned, a merchant should request personal identification (but not record it) and ask the cardholder to sign the card before completing the transaction
If you believe that a merchant has violated the above standard or their actions requesting identification are questionable, you may report it by clicking the following URL and completing a brief online form
Report a merchant violation
Q: Questions not answered here
A: If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center toll free at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
If you believe that your question can only be answered by MasterCard, you can send an email to Consumer_Inquiries@mastercard.com or send a letter to:
Consumer Inquiries
MasterCard Worldwide
2000 Purchase Street
Purchase, NY 10577
