Support PayPass® FAQs

Q: What is MasterCard PayPass?

A: MasterCard PayPass is a "contactless" way to pay. It's like having exact change wherever you go. A simple tap of your card, key fob, or mobile phone is all it takes to pay at checkout.*

Q: How do I benefit?

A: There are many benefits with PayPass:

  • It's like having exact change wherever you go, so you don't have to worry about carrying around a lot of cash or fishing for coins
  • You are in control because your PayPass never leaves your hand at checkout
  • With PayPass you get better record keeping of all your purchases then using cash for those small everyday items
  • Its fast and ideal at places where speed is essential, like at stadiums, fast food restaurants, gas stations and more

Interested In Getting a Card?

Q: How can I get my own PayPass?

A: To apply for a MasterCard PayPass, contact any of the growing number of participating financial institutions (card issuers) listed on our Web site. Check back often, as new card issuers are added regularly.

See Our Lists of Cards

Q: Where can I get my own PayPass?

A: Anywhere you see this symbol

at checkout, you can tap to pay with your PayPass. This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums, and more.

See Our List of Locations

If you don't see the symbol, your PayPass card can still be used by swiping at checkout, like normal MasterCard cards.

Q: Paying with PayPass

A: To make a purchase simply tap your PayPass. card, key fob, or mobile phone on the "contactless" payment reader at the checkout of participating retail locations.

Find Participating Locations

Q: Can I use my PayPass on contactless payment readers that don't display the PayPass logo?

A: You can use your PayPass on any contactless payment reader that displays this symbol

Learn How to Tap

Q: How close does the "tap" have to be to the checkout reader?

A: Typically, at the checkout when you tap your card/device must be within an inch or two of the "contactless symbol" on the payment reader on the counter. Do note that if you have more than one PayPass card in your wallet, you should remove the specific card you wish to use to pay.

Learn How to Tap

Q: How will purchases appear on my monthly statement?

A: Purchases made with PayPass will be displayed on your statement just like any other purchase you make with a regular card.

Q: How does it work?

A: PayPass uses a hidden embedded computer chip and radio frequency antennae. After you tap your PayPass at checkout, payment details are sent wirelessly to the MasterCard network. Moments after you tap, you will receive payment confirmation and are on your way.*

Q: What is a key fob or payment tag?

A: A key fob or payment tag is a special PayPass device that you can attach to your key chain. Card issuers sometimes provide this as a companion to your traditional, primary, MasterCard plastic card. Usually very small and made of plastic, PayPass fobs/tags contain the same contactless computer chip and radio frequency antennae like regular PayPass cards.

Q: Do I have to treat my PayPass in any special way?

A: Treat your PayPass as you would any credit, debit and prepaid cards. Always know where your PayPass is and keep it in a safe place. Check often to make sure none or your cards/devices are missing. And be sure to keep a record of all your card numbers, expiration dates, and emergency phone numbers in a safe place.

Q: Is there a battery?

A: There is no battery used to activate your PayPass

Q: Do I need to turn it on/off?

A: If you have a PayPass-enabled mobile phone, there are features allowing you to turn it on or off. If you are using a mobile sticker, it works like the card and device are always on and ready to use. PayPass cards and fobs are always on and ready to be used.

Q: Is it safe?

A: Yes. With secure encryption technology and Zero Liability† protection, PayPass is as safe as your regular card.

  • You are in control - your PayPass never leaves your hands to make a payment
  • No accidental payments - your PayPass must be extremely close to the reader at checkout to work
  • Not billed twice - even if you tap more than once at checkout, you'll only get billed once for your purchasev

More About Security

Q: Why aren't signatures required?

A: To ensure that using PayPass is as simple and convenient as cash, retailers/merchants that accept PayPass do not require you to sign for small purchases ($50 or below). However, for your protection, purchases over $50 generally require a signature or PIN to be used.

Q: What do I do if my PayPass has been lost or stolen?

A: If you have lost your card or suspect unauthorized activity on your account, stop using your PayPass and contact the financial institution that issued your card immediately. If you don't know your card issuers number - not a problem - the MasterCard Global Service™ team is available 24/7 to assist you.

Contact Us

Q: I am a PayPass accepting merchant who wishes to be excluded from the PayPass Locator. Who can I contact?

A: Merchants who wish to decline participation in the PayPass Merchant Locator program may contact MasterCard by way of the Location Services Call Center directly.

Merchant representatives will be expected to provide the following information.

  • Merchant representative or contact name
  • Name of the business (i.e. "Doing Business As" name)
  • Business location or address to be removed (one or more)
  • Telephone number or email address for call back confirmation

Location Services Call Center:


Phone 1-800-398-4150 (for the United States and Canada regions)
1-636-722-4050 (for all other regions)

Q: Questions not answered here

A: If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center toll free at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
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