Currency Conversion

Currency Conversion FAQs

Q: Explain how currency conversion is charged to my account.

A: MasterCard recommends that MasterCard cardholders contact the financial institution that issued their MasterCard card to determine what currency conversion charges are applied to their foreign transactions. Typically there is a customer service number on the back of each card that you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.

Q: I made a purchase in my local currency but was still charged a currency conversion fee

A: MasterCard recommends that MasterCard cardholders contact their financial institution that issued its MasterCard card to determine what currency conversion charges are applied to their foreign transactions .Typically there is a customer service number for your financial institution on the back of each card where you can call. You can always contact the MasterCard Assistance Center at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.

Q: Where can I find exchange rate information

A: In order to provide you with easy access to exchange rate information, MasterCard has created a tool using multiple market sources (such as Bloomberg, Reuters, Central Banks and others). Click here to visit our Currency Conversion Tool.

Q: Questions not answered here

A: If your question is not listed among the previous topics and questions, your best option is to contact the financial institution that issued your account as only they hold account specific and unique information. Typically there is a customer service number for your financial institution on the back of each card that you can call. You can always contact the MasterCard Assistance Center toll free at 1-800-307-7309 or 'Collect' by dialing 1-636-722-7111.
If you believe that your question can only be answered by MasterCard:

If you believe that your question can only be answered by MasterCard, Click here to submit your question.