Frequently Asked Questions

Q: What is the Priceless Chicago program

A: Priceless Chicago is a new MasterCard® program that allows the World Elite MasterCard and MasterCard cardholders to experience priceless experiences and gives them access to restaurants, shopping, and sporting events and much more. Take some time to visit www.mastercard.com/pricelesschicago

Q: I recently saw an advertisement for Priceless Chicago.

A: Fantastic. Visit www.mastercard.com/pricelesschicago for more details.

Q: How do I enroll?

A: Simply visit www.mastercard.com/pricelesschicago. Once you register with a World Elite MasterCard® Card, you can gain access to World Elite MasterCard offers and experiences. If you have any other MasterCard card, you too can participate in Priceless Chicago and can sign up for our emails to receive information about new Priceless offers and experiences in our monthly newsletter.

Q: How do I take advantage of the benefits?

A: As a World Elite MasterCard Cardholder, you will need to register for access to World Elite MasterCard experiences. For other MasterCard offers simply purchase the experience by using your MasterCard card.

Q: Why do I need to enter my MasterCard card number on the site?

A: World Elite MasterCard cardholders need to enter their card number so that they can access World Elite MasterCard experiences. MasterCard cardholders enter their card number when you purchase an experience.

Q: Why did the site show my World Elite MasterCard card as invalid?

A: Please try to re-enter your card number again. If after three tries you receive the same message, please contact your financial institution.

Q: If I have a World Elite card, why did the system say I do not have one?

A: Please re-enter your card number and check your card to see that it says World Elite on the front or back of the card. If after three tries you receive the same message, please contact your financial institution.

Q: Questions regarding general enrollment and usage

A: If you have a MasterCard World Elite, MasterCard World, Debit MasterCard , Credit, Corporate MasterCard PrePaid card you can enroll in to receive our program emails and monthly newsletter to stay informed about the latest offers from Priceless Chicago.

Q: Will my account be deleted due to inactivity?

A: No, you can login and go to your Profile to manage your account. Only you can delete your account.

Q: Can I register multiple cards?

A: Registration is only required for a World Elite MasterCard cardholder. You cannot register more than one MasterCard Elite card.

Q: How do I deregister from the program and not receive any more email or other information from MasterCard?

A: Please login and go to your Profile to manage your account. While you cannot deregister from the program, you can delete your account. If you choose to delete your account, you will no longer receive emails regarding the Priceless Chicago Program.

Q: How do I know if I have a World Elite MasterCard card?

A: Simply check the front panel of your card for the word "World Elite" as well as the red and yellow circles that represent the MasterCard brand mark. If you are still unsure, please call your financial institution directly to confirm.

Q: How can I access the Priceless Chicago Program?

A: www.mastercard.us/pricelesschicago

Q: How do I log into my Priceless Chicago account?

A: You will be prompted to enter your MasterCard number and create a profile which will include an email address and password you provided when you first signed up. If you have forgotten your password it can be reset and emailed to you.

Q: How do I update my personal account information?

A: To update your personal information, please log onto your Priceless Chicago account then click on your "My Profile" tab. If you then click on Personal Settings, this is where you can update your personal information, from your email address and your zip code to your password and your account preferences.

Please note that any changes you make to your password will be effective the next time you sign in.

Q: What is the Priceless Chicago Privacy Policy?

A: We at MasterCard respect your privacy and value the relationship we have with you. View the Global Privacy Policy for details.

Q: Why do I have to enter my Personal Account Number(PAN) to qualify for access to Priceless Chicago?

A: We require entry of your World Elite MasterCard card number during registration so that you can access the World Elite MasterCard offers and experiences.

Q: Why do I need to register?

A: There are two types of registration.

Registration is required as some of the offers and content on the site are exclusively for World Elite MasterCard cardholders who are residents of the United States.

Consumers can also register to sign up for email alert, and membership for email communications for MasterCard offers and experiences. We are constantly updating the site with new offers, content and experiences.

What if I have a MasterCard from another country than the United States?

This program is for US based cardholders.

Q: What happens if I sign up for email?

A: You sign up for email alerts based upon the categories that you have selected as your preferences and our monthly program newsletter. The emails will keep you in the know regarding new offers or experiences that have been added to the www.mastercard.com/pricelesschicago website.

Q: Will my MasterCard card be charged if I register?

A: No. While your World Elite MasterCard card number is required for registration, your card will not be charged.

Q: I am nervous about submitting my personal information for registration?

A: MasterCard is committed to maintaining the security of the personal information collected on Priceless Chicago. We have implemented technical, physical and administrative safeguards to protect the personal information we collect online. We store personal information on a secured server behind a firewall that is not directly connected to the Internet.

Q: How will my personal information be used?

A: Your personal information will be used in accordance with our Global Privacy Policy.

Q: Do I need to re-register for the program when my card is renewed?

A: You do not need to re-register your card for the program as long as your card number has not changed.

If your card number has changed please be sure to log back into the Priceless Chicago site with your username and password. When you get to the Welcome Page, click on "Edit Your Profile" in the left hand navigation sidebar and click on the link to change your card number.

Offer or Purchase Inquiry

Q: How do I manage my email reminders?

A: At any time you can personalize your subscription to receive emails that match your interests. Just sign in, click on the "My Account" link in the upper right hand corner of the Web site, and then click on the "Email Settings" options.

Q: How do I redeem offers?

A: When you click on an offer you like, you will be provided with instructions and information about how to take advantage of it. Certain offers are purchased through Priceless Chicago and others are purchased through a third party merchant. The offer terms and conditions will provide this information.

Q: What do I do if a merchant did not honor an offer/experience available on the Priceless Chicago site?

A: Offer restrictions may apply. Please refer back to the offer/experience Terms and Conditions page or contact customer service to resolve the matter.

Q: I am having a technical problem on the web site. How can I get help?

A: Please contact us or call 1-877-354-8330 to report the problem that you are encountering, and we will be glad to help you.

Q: What is the policy for cancellations and refunds?

A: Each offer contains its own cancellation and refund policy in the offer Terms and Conditions depending on the nature of the offer. Please read though the Terms and Conditions and look at your email confirmation to see if your experience can be changed or canceled. If you have any questions please contact us at customer_inquiries@mastercard.com or call 1-877-354-8330

Q: I have purchased a MasterCard Priceless Cities offer powered by Gilt City and have a question, who do I contact?

A: For questions regarding MasterCard Priceless Cities offer powered by Gilt City offers please call 1-888-424-5055 or email pricelesssupport@giltcity.com. You will be calling/emailing Gilt City, as Gilt City is performing fulfillment and the customer on these offers.

Potential Customer Issues/Questions

Q: Forgot my password, what do I do?

A: Visit mastercard.com/pricelesschicago and click on forgot password. You will be prompted through the steps to reset it.

Q: How do I change my password?

A: Simply login to your account and go to the Profile section to change your password.

Q: How do I change my security questions?

A: Simply login to your account and go to the Profile section to change your security question.

Q: How do I verify my reservation?

A: Upon signing up for a reservation you received an email confirmation with the details of your experience a phone number to confirm is on your email.

Q: How do I cancel or change a reservation?

A: Each item/experience on the site has specific Terms and Conditions which include change or cancellation policies. Please read though the Terms and Conditions and look at your email confirmation to see if your experience can be changed or canceled. If you have any questions please contact us at 1-877-354-8330 or consumer_inquiries@mastercard.com

Close Account/Unsubscribe

Q: How do I opt out of the Priceless Chicago Program after I have enrolled?

A: Please login and go to your Profile to delete your account. If you choose to delete your account, you will no longer receive emails regarding the Priceless Chicago Program.

Q: I would like to opt out of receiving Priceless Chicago emails. How can I do that?

A: If you decide that you would like to opt out of emails for the Priceless Chicago Program, Simply login to www.mastercard.com/pricelesschicago and go to My Account to edit your email preferences. However, since many of the offers are available for a limited time only, we recommend opting in to receive emails regarding offers from Priceless Cities.

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