24/7 CUSTOMER SUPPORT
Our customer support team is here to help you through the entire process:
- Life-cycle implementation services, providing account support from pre-conversion to post-implementation.
- Our industry-leading customer care center provides dedicated support teams that understand your business and are available 24 hours a day, 7 days a week, 365 days a year.
IN-DEPTH TRAINING SERVICES
The training services provided by MasterCard are customized to meet your needs. MasterCard Integrated Processing Solutions™ (IPS) will provide you with the "right" training at the "right" time through the "right" delivery method.
Our approach includes targeted training modules and optional courses, consistent with our customer-focused strategy. The training team at MasterCard will work directly with you to customize our training to fit your needs, programs, delivery method, and timeline.
Several options of services are available to assist issuers and acquirers.
- Advanced dispute reviews
- Workflow analysis
- Card management
- Full IVR solution
- Customer fraud call center support
RIGOROUS CHANGE MANAGEMENT
IPS incorporates rigorous change management processes to proactively identify and address issues, including:
- Proactive monitoring of switch and applications
- Customer notification of suspected issues—escalation and communication procedures are jointly developed
- Dedicated research resources
- SWAT-team approach with a thorough understanding of downstream impacts