ATMs. We can hardly imagine life without them. But decades after the debut of this indispensable invention, ATMs are still not used to their full advantage. Often that is due to aging, inflexible ATM networks.
MasterCard Integrated Processing Solutions (IPS)™ is a next-generation, hosted platform that can handle all of your ATM processing needs, helping to improve the customer experience, boost your operational efficiency, and generate new revenue. IPS can help financial institutions leverage this key interaction with customers and non-customers.
Less than 10% of ATMs are used for personalized marketing.1
Tower Group, 2011
REAP THE COST BENEFITS OF A COMPREHENSIVE SOLUTION
IPS offers a hosted platform for all of your ATM processing needs. Its inherent agility helps you maximize this important delivery channel—speeding time to market for new offerings, boosting customer loyalty with an improved POI experience, reducing ATM operational costs, and generating new revenue from cross sales.
MasterCard IPS is built on open standards that integrate with your internal and external systems. That allows you to easily adapt to manufacturer message format changes or other updates. IPS Windows-based platform performs all the same functions as any legacy system, and integrates easily with other financial institution systems that are most likely Windows-based, including CRM.
MAINTAIN COMPLETE CONTROL OVER YOUR NETWORK
MasterCard IPS provides state-of-the-art operational monitoring to help keep your network running smoothly, so your ATMs are available when your customers need them. Whether the problem is jammed depositories or low receipt paper, you're alerted to a range of issues that could interfere with optimal service.
IPS also provides near-real-time monitoring of cash position throughout the day, as opposed to end-of-day only.
ENHANCE THE RETURN ON YOUR ATM INVESTMENT
Your customers' experience and satisfaction can be largely impacted by their interaction with your ATM. MasterCard IPS offers a range of value-added ATM services designed to enhance:
Customer Experience: ATM interaction is critical to customer satisfaction, and IPS lets you make the most of it. With IPS, issuers can easily design and distribute cardholder presentation, incorporating personalization and multiple languages, as well as customization based on card ranges (e.g. on-us vs. foreign).
Operational Efficiency: IPS offers capabilities that can improve efficiency, such as operational monitoring and ticket management, electronic journal, front or rear settlement, optional receipts, automated key distribution, cash monitoring, and remote balancing, as well as remote start/stop and rebooting.
Revenue Management: IPS allows you to generate more revenue from customers and foreign cardholders through services including flexible surcharge management, purchase transactions, and targeted marketing.
GAIN IMMEDIATE EFFICIENCIES WITH A SINGLE-POINT OF ACCESS TO YOUR NETWORKS
IPS simplifies network operations by providing a single connection for issued and ATM-acquired transactions. That helps to reduce costs by eliminating multiple network connections. No more reconciliation of multiple network connections—IPS Gateway Services provide single-point settlement.
Gateway Services include:
- MasterCard PIN and Signature
- U.S. domestic regional networks
- MasterCard ATM network
- U.S. domestic networks
- International networks